Refund and Return Policy

Welcome to the Carnival Store’s Refund and Return Policy page. Our goal is to make returns and refunds as easy as possible for our customers. We understand that sometimes things don’t go as planned, and we are here to help you through the process. This policy applies to customers in Germany, Belgium, Switzerland, Czechia, Denmark, Spain, Finland, France, United Kingdom, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovakia, and Ukraine.

Returns and Exchanges

At Carnival Store, we accept returns for both defective and non-defective products within 14 days of your purchase. To qualify for a return, the item must be in new condition, unused, and in its original packaging. We also accept exchanges if your item is defective or damaged upon receipt. This Refund and Return Policy is designed to ensure that you have a satisfactory shopping experience every time. If you have any questions regarding our returns or exchanges, please do not hesitate to contact our customer service team.

Non-Returnable Items

While we strive to accommodate most returns, certain items are not eligible. These include perishable goods such as food, flowers, newspapers, or magazines, as well as intimate or sanitary goods, hazardous materials, and flammable liquids or gases. Additionally, gift cards, downloadable software products, and some health and personal care items cannot be returned. Please review our complete list of non-returnable items before initiating a return to avoid any inconvenience. We aim to provide clear guidance so that you know what to expect when considering a return under our Refund and Return Policy.

Return Conditions and Process

To process your return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer. Instead, return it to:

Customers are responsible for paying their own shipping costs when returning items. Unfortunately, shipping costs are non-refundable, and a €5 restocking fee will be deducted from your refund. If you have any questions about the return process, please contact us at [email protected]. We aim to make the return process as straightforward as possible under this Refund and Return Policy.

Refunds

Once we receive your returned item, it will be inspected and processed. You will be notified by email regarding the approval or rejection of your refund. Approved refunds will be processed within 1 business day and credited to your original method of payment. Please note that only regular priced items can be refunded; sale items are not eligible under this Refund and Return Policy. We strive to ensure a quick and efficient refund process so that you can shop with confidence.

Late or Missing Refunds

If your refund has not been received, please check your bank account and contact your credit card company, as processing times can vary. Refunds may take a few days to process, depending on your financial institution. If you still have not received your refund after several days, please contact us at [email protected] for further assistance. We are committed to resolving any issues promptly and to your satisfaction.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equivalent to the value of your return. If the item was not marked as a gift, or if it was shipped to the gift giver, the refund will be issued to the gift giver instead. We value your satisfaction, whether the item was a gift or a direct purchase, and we will work with you to ensure the return process is smooth and hassle-free.

Shipping and Returns

All returns must be mailed to the address provided above. If you are returning an item valued over €20, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item. For more details, please review our complete Refund and Return Policy. Your satisfaction is our priority, and we are here to assist you with any questions or concerns you may have about our shipping and return procedures.